Guide To Strains Selection
If you do not have experience of ordering strains, we suggest that you send an email to the Curator explaining your needs. If you know the species you want to study, but not the strain numbers, just order the species. The Curator will normally recommend to you the type strains.
If you do not wish to order the type strain (marked with T), we recommend that you order a strain with as much information as possible. The CCUG may reprocess and confirm identification of any strain of interest if the identification is doubtful or with an old date.
If you need a large set-up of strains of DNA-groups, serotype, serogroup etc, please inquire about the availability.
Policy For Replacement Ampoules
You may request free replacement ampoules if a batch has unacceptable quality, is not what was expected, or produces poor growth. Replacements will be free if a new quality control at the CCUG has shown the batch to be below our standards. A complaint should be made within three months after receiving strains.
In the cases of the most fastidious organisms (Helicobacter, Porphyromonas, Tannerella forsythia etc.) we put these in our on-line database for sale with appropriate warnings. Considering all the care we give these extremophiles, the price is relatively low and it is expected that the customer takes responsibility for using optimal conditions, which may generate only expected poor growth.
Fee for replacement ampoule = as for the 2nd ampoule ordered - plus normal packaging/shipping fee