Policy For Replacement Ampoules

You may request free replacement ampoules if a batch has unacceptable quality or produces poor growth. Replacements will be free if a new quality control at the CCUG has shown the batch to be below our standards. A complaint should be made within three months after receiving strains.

In the cases of the most fastidious organisms (Helicobacter, Porphyromonas, Tannerella forsythia etc.) we put these in our on-line database with appropriate warnings. Considering the care we give these hyper-fastidious strains, the price is relatively low and it is expected that the customer takes responsibility for using optimal cultivation conditions, which may generate only expected poor growth.

Fee for replacement ampoule = as for a second ampoule ordered plus normal packaging/shipping costs.